Lake Tahoe in late spring is definitely not a bad place to be. With snow still on the peaks of the surrounding mountains, the meeting professionals that gathered at Harrah’s & Harveys Lake Tahoe
in Stateline, Nev., from May 31-June 2 for the 2017
Caesars Entertainment Lake Tahoe Client Educational
Experience would most certainly agree.
The event included education from top industry veterans, a Q&A discussion with the Caesars Entertainment sales team, a CSR activity, great food and drink
presented by the Harrah’s & Harveys Lake Tahoe
culinary team and, of course, spectacular lake views.
To kick things off, Caesars Entertainment and the
team at Harrah’s & Harveys Lake Tahoe wowed attendees with a reception in Harrah’s South Shore Room.
The first full day of the event kicked off with
breakfast in the recently renovated conference space
at Harrah’s Lake Tahoe and was followed by sessions
with speakers Pamela Jett and Andy Core.
Jett’s presentation, “Communication with Confidence, Credibility and Influence,” taught the lesson
that “words matter” when looking to achieve results,
make an impact and improve effectiveness. Core’s
presentation, titled “Change Your Day, Not Your Life,”
gave attendees three ways to do just that.
The morning wrapped with On the Set with Caesars
Entertainment, a panel discussion that gave attend-
ees the chance to hear from key Caesars sales team
members, including Michael Massari, chief sales
officer, on the brand’s unique offerings.
“We have always attempted to provide meeting
planners with something that’s better than how big our
rooms are and how fancy our restaurants are. Having
these is important, but being nice isn’t good enough,”
Massari said. “We’ve worked hard to have another set
of things that make meeting planners’ job easier and
to offer the best product.”
Harrah’s then brought
the Tahoe scenery inside
with an over-the-top lunch
in the conference space.
Attendees got a chance
to digest the morning’s
sessions as well as the four-
course meal. A big hit was
the Rustic Salad presenta-
tion for the first course that
had ingredients such as
charcuterie, marinated feta,
pickles, nuts and dress-
ings—just to name a few—
displayed on a wooden
plank board surrounded by pine needles and cones.
After the fresh stone fruit tart was devoured, we all
divided into teams for the corporate social responsi-
bility activity to benefit The Children’s Cabinet, which
helps local families. Energized by our own private DJ
and the great feeling of giving back to the Lake Tahoe
community, we successfully packed supplies ranging
from children’s clothing to toiletries.
The first full day closed with a reception and dinner
across the way at Harveys Lake Tahoe, which is
connected to Harrah’s via an underground walkway.
On the 19th floor, with unobstructed views of the lake,
we were treated to a cocktail reception at 19 Lounge
and Bar followed by another multi-course meal at the
adjacent Kitchen 19. As we experienced, both spaces
make for a uniquely Tahoe experience.
And for those that still
had some energy, the party
continued downstairs to
Cabo Wabo Cantina.
The next day started with
breakfast at another spot
with a lake view: Friday’s
Station on the top floor of
Harrah’s Lake Tahoe.
The day’s agenda con-
tinued with speaker Katy
Patay who energetically
shared her expertise on the
importance of color in design, event decor and how it
affects events. She was followed by Kelly McDonald,
who spoke on “The Customer Experience” and had
everyone laughing as she shared eight strategies to
create successful customer experiences.
All-in-all the Caesars Entertainment Lake Tahoe
Client Experience seamlessly mixed education,
networking and entertainment. Of course, the host
properties got to show off, but we also got a taste of
the way Caesars Means Business across the U.S. m
CAESARS ENTERTAINMENT CLIENT EDUCATIONAL EXPERIENCE
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